Manufacturing overhead costs for a product include

Which of the following steps in the grievance process should be taken if informal conversations with the manager, employee, and a union representative fail?

A) Escalation to a national union officer B) Mediation or arbitration to discuss the grievance C) Submission of a formalized response to the grievance by the management D) Initiation of the grievance process through formal and written means E) Escalation to top senior executives to resolve the grievance

Widespread participation in process analysis is essential not only because of the work involved but also because:

A) employees tend to neglect their regular work duties, thus no one falls too far behind. B) it builds commitment. C) no one can analyze a process by himself. D) a silo mentality should prevail and this requires large numbers of workers.