Blessy is asked to give a speech to a group of youngsters in college on how to handle emotions. She prepares herself well. During the speech she feels that no one is paying attention to what she is saying. Blessy has lost the crowd

For the fifth time in 10 years, Advent Corp was selected as the best company of the year

When asked about the secret of their success, the CEO credited it to a small team that spent quality time getting to know their customers and taking responsibility for consumer satisfaction. Their organizational policy also forbade employees to interact with their colleagues socially. Furthermore, their organizational setup was rigidly hierarchical in nature, with lateral communication being a rarity, and employees were expected to fend for themselves after the completion of their training program. How did the company manage to maintain their success? a) By consistently giving high priority to customer relation b) By prohibiting romantic relationships in the workplace for an extended stretch of time c) By including mentoring relationships at every organization level since its inception d) By managing to satisfy the basic needs of their employees from the date they join

Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement

Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax methe relevant receipt." What action did Tanya take? a. Develop goodwill b. Deliver bad news tactfully c. Overuse intensifiers d. Use subordination