________ are business intelligence documents that are fixed at the time of creation and do not change
A) Critical reports
B) Dynamic reports
C) Static reports
D) Exception reports
C
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Which of the following is true regarding services?
A) Services are typically produced, stored, and then consumed. B) Services are generally low in experience and credence qualities. C) Service providers develop similar marketing programs for personal services and business services. D) There is less risk associated with the purchase of services than with the purchase of goods. E) Provider-client interaction is a special feature of services marketing.
When using the indirect approach to deliver negative news, what does the message open with?
A) Neutral buffer B) Bad news C) Reasons for the decision D) Plan of action E) Positive statement aimed at maintaining a good relationship