Family issues do not affect business operations of family businesses

Courtney's mother died of breast cancer, and she is afraid of getting cancer. When she went to get a baseline mammogram, she wanted a facility where the personnel would not think her fears were silly and would answer all of her questions. By which of the following components of service quality is Courtney most likely to rate the mammogram provider?

a. reliability b. assurance c. responsiveness d. empathy

Which of the following is true of the primary stakeholders of a firm?

A) They do not have bargaining power over the firm at their disposal. B) They are not vital to the survival of the company. C) They have an economic claim on a firm. D) They only exist in for-profit organizations. E) They cannot influence the moral decisions of an organization.