Courtney's mother died of breast cancer, and she is afraid of getting cancer. When she went to get a baseline mammogram, she wanted a facility where the personnel would not think her fears were silly and would answer all of her questions. By which of the following components of service quality is Courtney most likely to rate the mammogram provider?

In the context of Scenario C, which of the following principles of management does Janice’s manager believe in?

A. scientific management B. Douglas McGregor’s Theory X C. Abraham Maslow’s Hierarchy of Needs theory D. Henri Fayol’s principle of esprit de corps E. systematic management

An unfavorable flexible budget variance in variable costs suggests a(n) ________

A) increase in sales price per unit B) decrease in sales volume C) increase in variable cost per unit D) decrease in fixed costs