Will is very adept at resolving conflicts among his staff by playing down the differences with respect to a given issue while emphasizing the common interests of both parties. This conflict management strategy is called
a. avoidance.
b. smoothing.
c. compromising.
d. problem solving.
e. developing subordinate goals.
Ans: b. smoothing.
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On August 16, 2019, Lancer Company received cash from a customer for services to be performed in October. What are the accounts by this transaction?
a. cash and service revenue b. cash and unearned revenue c. prepaid expense and cash d. accounts receivable and revenue e. cash and accounts receivable
Which of the following is true of price changes?
A) Over-demand leads to companies initiating price cuts. B) Changes in price do not affect a brand's image. C) Customer reaction to price changes is not as important as competitor reaction. D) A drop in price can adversely affect how consumers view the brand. E) Excess capacity is a factor that causes increases in price.