Which protocol does EIGRP use to exchange update messages?
A) RTP
B) TCP
C) UDP
D) RCTP
A
Explanation: A) Another unique part of EIGRP is that it does not sit on top of TCP or UDP; it is its own (Layer 4 ) protocol that sits directly over IP (see protocol number 88). This protocol is called the Reliable Transport Protocol (RTP), not to be confused with the VoIP Real-Time Transport Protocol.
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Which of these help desk activities involves collecting, storing, updating and sharing information among help desk workers?
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