Which of these help desk activities involves collecting, storing, updating and sharing information among help desk workers?
A. Archive management
B. Expert Systems technology
C. Virtualization
D. Knowledge management
Answer: D
Computer Science & Information Technology
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Which of the following protocols was designed to address most of the consumer demands for privacy when using a credit card online?
A. TSL B. PGP C. SET D. S/MIME
Computer Science & Information Technology
Edward Tufte was concerned with what he termed as "chart ____," in which a proliferation of chart elements-chosen because they look "nice"-confuse and distract the reader.
A. espionage B. clutter C. confusion D. junk
Computer Science & Information Technology