List the basic steps to create a delivery-based WBS structure

What will be an ideal response?

The basic steps include 1. list the committed deliverables; 2. break down the committed deliverables into groups of activities; 3 . break down each of those groups of activities into manageable activities; 4. identify the supplementary deliverables; 5. add the supplementary deliverables as activities to the WBS; 6. evaluate all activities for optimum hierarchical planning; and 7. validate the WBS.

Business

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Which of the following is NOT one of the four customer tiers discussed by Zeithaml, Rust, and Lemon?

a. Platinum b. Gold c. Bronze d. Iron e. Lead

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When a store grouping increases the trading area for each store, _____

a. one store is a parasite b. store affinities exist c. trading-area overlap exists d. an area is oversaturated

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