Describe an effective apology and explain when it's most appropriate to offer it
What will be an ideal response?
Answer: An apology is an explicit admission that we made an error; we are also asking the person we offended to forgive us. The most effective apologies express that we were wrong (not simply sorry), we are sincerely remorseful, we want to do something to repair the damage, and we understand how much we may have hurt our communication partners. Researchers have found that it's best not to apologize right after we make mistakes, but will be perceived as most sincere and heartfelt if the people we are apologizing to believe we truly understand how our mistakes hurt them and that we want to repair the damage, and these conclusions only come with time.
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The Red Cross spokesperson encouraged the audience to donate blood by noting that
they weren't merely giving blood but were giving "the gift of life." Her word choices, which elicit strong feeling, illustrate the use of _____. A) affective language B) objective language C) excessive language D) manipulative language.
Programs that may make profits from sale to foreign countries are considered to have
a. sellout potential b. reserve potential c. aftermarket potential d. off-syndication potential e. co-venture potential