The _____, used to gather information about worker requirements, is constituted of a survey that is based on 52 categories of abilities, ranging from written comprehension to deductive reasoning, manual dexterity, stamina, and originality.

One of the variables affecting sales performance is motivation. What can a sales manager do to influence his sales force's level of motivation?

A. Make sure that the company only recruits highly motivated individuals to be salespeople B. Set up extensive and thorough training programs for all salespeople C. Set up a compensation and reward system that directly satisfies the needs of the members of the sales force D. Set up a management hierarchy based on wide spans of control E. Do any or all of the above

When companies reposition their products and themselves as "green," they are trying to indicate that:

A) they are socially and environmentally conscious. B) their products are of best quality. C) they provide the best "value" for money. D) their products are for upper class customers.