Troy is terrified of giving speeches. Although he prepares extensively for a major presentation at work, once it begins, he keeps forgetting what he wants to say next. When it comes time for him to speak, he is so nervous that he sweats through his shirt. Once, he even called in sick instead of showing up for his presentation. Troy seems to be experiencing ________ public speaking anxiety.

After the staff meeting, Jim wanted to be sure that he understood what he was to include in next week's

report, so he approached his manager to ask for clarification. By doing so, Jim was demonstrating what important aspect of listening? A) checking for accuracy B) giving feedback C) getting feedback D) evaluating the message E) challenging the speaker

A(n) ________audience has a positive attitude toward the topic yet has little specific knowledge

a) voluntary b) captive c) favorable d) apathetic