Alliteration treats inanimate subjects, such as ideas or institutions, as if they had human form or feeling

When speaking to an unmotivated, unknowledgeable audience, the higher your credibility, the __________ your chances are of being a successful persuader

a. worse b. less c. same d. better

Greg has just started his new job and is feeling overwhelmed with projects that are coming due in a short time. He is talking with Julia, his friend and coworker. Julia responds by relating the frustration and confusion she felt when she started the job and offers to help Greg get back on track with his projects. Julia's understanding of how he felt is an example of _____.

a. neutrality b. empathy c. manipulation d. apathy