Monitoring activities should be kept separate from decision-making processes to increase a company's competitiveness

What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact

What will be an ideal response?

Bock Construction Company is considering four proposals for the construction of new loading facilities that will include the latest in ship loading/unloading equipment. After careful analysis,

the company's accountant has developed the following information about the four proposals: Proposal 1 Proposal 2 Proposal 3 Proposal 4 Payback period 4 years 4.5 years 6 years 7 years Net present value $80,000 $178,000 $166,000 $308,000 Internal rate of return 12% 14% 11% 13% Accrual accounting rate of return 8% 6% 4% 7% Required: How can this information be used in the decision-making process for the new loading facilities? Does it cause any confusion?