What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact
What will be an ideal response?
The dimensions of customer contact are physical presence, what is processed, contact intensity, personal attention, and method of delivery. Examples will vary.
Business
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A property manager must deposit rents and other management funds within 3 days of receipt.
a. true b. false
Business
Regarding the intranet, which of the following is NOT true?
A) It has overtaken print communications in many organizations. B) It can be used to create links to employee social media sites. C) It guarantees that all employees will use it for communication. D) Its greatest use is to monitor employees' online activities.
Business