Social media networks give businesses more opportunities to receive customer suggestions and complaints—and respond to them quickly to satisfy customers and maintain goodwill
Indicate whether the statement is true or false.
Answer: True
Explanation: To do this, some companies hire social media specialists or create social media listening platforms to monitor reviews, blogs, or posts shared through various social media applications.
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Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) customers' expectations adapt over time B) results in short-term dissatisfaction C) results in increased costs for the company D) causes employee dissatisfaction
Representative Pete Stark said the following in a speech on the floor of the U.S. House of Representatives, "You're going to spend it to blow up innocent people if we can get enough kids to grow old enough for you to send to Iraq to get their heads blown off for the president's amusement." Representative Stark: A) is protected from defamation liability because of the privilege for elected
officials. B) is liable to the president for defamation because the statement was not related to government issues. C) is not liable for defamation because of the public figure privilege. D) Both a and c