The person who developed the humanistic approach to therapy, known as client-centered therapy, was:

Zora works in an organization in which a fair number of employees are older adults who have limited experience with new technology. As she needs to understand how and in what areas this group might need training, she should conduct a(n) _____ analysis.

A) political B) task C) organizational D) demographic

Which of the following statements is true?

a. Defensive coping is used only by immature people. b. Over the long run, defenses can hinder successful adjustment. c. Defense mechanisms are maladaptive. d. Defensive coping signifies an impending breakdown.