Zora works in an organization in which a fair number of employees are older adults who have limited experience with new technology. As she needs to understand how and in what areas this group might need training, she should conduct a(n) _____ analysis.

According to Zajonc's concept of social facilitation, the presence of others may alter

performance because it a. increases the performer's arousal level. b. inhibits the dominant response. c. makes a simple task more difficult. d. makes a difficult task easier. e. provides a support network for challenging tasks.

The gambler's fallacy is a specific case of the

a) regressive error. b) confirmation bias. c) availability heuristic. d) representativeness heuristic.