Integrating organizational goals and individuals' motivation for goal attainment is called _____

For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 am time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

Suppose you have a 12%, 20 year bond traded at $850 . If it is callable in 5 years at $1,100, what is the bond's yield to call? Interest is paid semiannually

a. 8% b. 9.0% c. 18.0% d. 9.4% e. 16.5%