The convenience of service factory locations and operational schedules assumes little importance when a customer has to be physically present throughout the service delivery or even just to initiate and terminate the transaction

Product adoption is the process by which a consumer or business customer begins to buy and use a new good, service, or idea

Indicate whether the statement is true or false

The second step in achieving strategic fit between competitive and supply chain strategies is to

A) understand the supply chain and map it on the responsiveness spectrum. B) understand customers and supply chain uncertainty. C) match supply chain responsiveness with the implied uncertainty of demand. D) ensure that all functional strategies within the supply chain support the supply chain's level of responsiveness.