An agreement wherein one party agrees to reimburse the other party for damages suffered in the event of a clearly defined risk, in exchange for payment of monetary consideration, is commonly known as:

Tyrone has trouble remembering peoples' names, even after just meeting them. He has recently been trained by Benjamin Levy on how to overcome this problem. All of the following are suggestions provided to Austin during this training except:

a. Nominate - pick a feature of the person's face, and then nominate it as the feature you will use to link the name to the face. b. Antiquate - mentally age the person's face to think about what they would look like as an older person, then link this image to their name. c. Morph - Change the name into another word you can remember, but it retains an element of the original name. d. Entwine - Try to create as vivid an image as you can of the characteristics of the person's name you are trying to remember

Which of the following problems is said to be the major reason for lost business?

A) poor product knowledge B) rude treatment of customers C) poor product quality D) over-attentive customer-contact workers