What term refers to the knowledge, skills, and abilities of a firm's workers?

A) human resources
B) human capital
C) intangible assets
D) contingent personnel

Answer: B

Business

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Which factor in external environment includes all factors that influence the wealth or buying power of consumers?

A. Legal B. Political C. Social D. Economic

Business

Interviews in which the interviewer adapts his or her line of questioning based on the answers you give and any questions you ask are known as ________ interviews

A) free-flowing B) creative C) screening D) unhindered E) open-ended

Business