Which factor in external environment includes all factors that influence the wealth or buying power of consumers?

____________ has become a popular way to expand delivery of an effective service concept, embracing all of the seven Ps, to multiple sites, without the level of investment capital that would be needed for rapid expansion of company-owned and managed sites.

a. The Internet b. International trade c. Franchising d. Sole proprietorship e. Limited partnership

In Markov analysis, the fundamental matrix

A) is necessary to find the equilibrium condition when there are absorbing states. B) can be found but requires, in part, partitioning of the matrix of transition probabilities. C) is equal to the inverse of the I minus B matrix. D) is multiplied by the A matrix in order to find the probabilities that amounts in non-absorbing states will end up in absorbing states. E) All of the above