When a sale is lost, it is important to review the chain of events because:
A) a client that has been lost once will be lost again
B) the sales manager must take disciplinary action against the salesperson
C) the salesperson should determine how to retaliate against the competition
D) the salesperson will be able to learn from mistakes
E) the client must decide to offer referrals
D
Business
You might also like to view...
Finance charges always include which of the following?
a. Mortgage broker fee b. Title insurance charges c. Document preparation fees d. Credit report fee
Business
Which of the following communication and promotion tools involves establishing direct connections with customers aimed toward building crucial relationships?
A) personal selling B) advertising C) e-commerce D) publicity E) m-commerce
Business