Employees at the departmental level will take most of their cues for self-discipline from their supervisors and managers

_____ involves developing product or service offerings customized for the appropriate customer segment and then pricing and communicating these offerings for the purpose of enhancing customer relationships

a. Transaction management b. Campaign management c. Lead generation d. Lead qualification

Contract disputes regarding cost allocation can be reduced by defining ________

A) the material items allowed for production B) the terms used, such as what constitutes direct labor C) permissible tax deductions D) minimum profit level the company should earn