Managing the behavior of employees through a formal system of feedback and reinforcement refers to:

The Director of Information Technology for the city of Bumpkiss, Minnesota, formed a company to sell computer supplies and software. All purchases made on behalf of the City were made from his company. He was later charged with fraud for overcharging the City, but was not convicted. The control issue in this case arose because the Director had both ________ and ________ duties.

A) custody; authorization B) custody; recording C) recording; authorization D) management; custody

Monique works in the HR department of an organization. She needs to implement a performance appraisal format that is easily developed and then easily used by an organization. Monique should use:

A) behaviorally anchored rating scales (BARS). B) employee comparison procedures. C) critical incidents. D) checklists.