Design a questionnaire to gather information about the user interface of some tool (such as a word processor) with which you are familiar. If possible, distribute this questionnaire to a number of users and try to evaluate the results. What do these tell you about the user interface design?

What will be an ideal response?

I assume that the object of this exercise is to discover problems rather than
objectively compare different systems. The questionnaire should include questions
which cover:
• The experience of the word processor user.
• The types of documents he/she produces. Are these all text, include text and
graphics, use mathematical symbols, etc.
• Whether the user is familiar with and uses other word processors. What they
like/dislike about them.
• The principal problems perceived by the word processor user.
• What facilities they used most. What they felt about the way in which the
menus (if any) were arranged.
• Where they felt that they made mistakes when using the system.
• Whether they used the mouse or the keyboard to issue commands. If they
used keyboard shortcuts, which did they use? Did they have problems with
these?