Teachers who use bonus points to get students to attend events outside of class are making use of what type of power?

A. referent
B. coercive
C. expert
D. reward

Answer: D

Communication & Mass Media

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In Susan’s role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____

a. emotion labor b. burnout c. emotional exhaustion d. depersonalization

Communication & Mass Media

Most individuals have the ability to develop good vocal projection

Indicate whether the statement is true or false.

Communication & Mass Media