The agent is not liable on the contract in a fully disclosed agency

Rene is writing a report on the company's IT staff and its response time to submitted trouble tickets. He makes an appointment to observe the IT staff and collect data for his report. He decides to observe the group once for 90 minutes to collect his data. What would make his observation time more effective?

Conducting multiple 60-minute observations at different times Conducting a single 3-hour observation Conducting a single 30-minute observation

Planning for contingencies such as strikes, earthquakes, and lack of electricity is part of _____

a. insurance coverage b. crisis management c. reinsurance d. productivity management