Which one of the following is the most likely to lead to emotional labor?
A) working for a boss who provides very little recognition
B) switching back and forth between dealing with customers and employees
C) being forced to frequently smile at hostile customers
D) having to work long hours at modest pay
Answer: C
Business
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Presentations should be delivered using
A) scripted notes. B) strong and lengthy visuals. C) a conversational tone. D) handouts so the audience can better follow difficult concepts. E) a strong emphasis on jargon and buzzwords.
Business
On the Upper West Side of Manhattan, there are hundreds of independent restaurants offering different specialties, services, and prices. The market for restaurants in this neighborhood is in a state of monopolistic competition
Indicate whether the statement is true or false
Business