The requirement for value chain management that includes an enterprise resource planning (ERP) system to link all of an organization's activities is ________
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) leadership
Answer: B
Explanation: Technology investment involves intelligently applying computer and other forms of technology toward increasing efficiency, communication, or some other value-adding element to the value chain. An ERP system is a computer software system, so technology investment is the correct response. Employees/human resources involves finding and training people who can learn, adapt, and are flexible enough to function in a successful value chain. Leadership involves effectively communicating expectations and values to motivate and coordinate not just some but all partners along a value chain. Coordination and collaboration involves partners being flexible, open, and sharing information.
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