Which link in the service profit chain emphasizes superior employee selection and training?
A) healthy service profits and growth
B) satisfied and loyal customers
C) greater service value
D) satisfied and productive service employees
E) internal service quality
E
Business
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Distribution channels are structured into levels, with the manufacturer always being on the top
level and the end consumer always being on the bottom level. Indicate whether the statement is true or false
Business
State laws forbidding deceptive acts and practices are so closely modeled on Section 5 of the FTCA that they are called ________ laws
A) nanny FTC B) plagiarized C) baby FTC D) mirror-image
Business