Interstate's head of human resources claims that the company needs to focus on improvements in the software available to employees. Which of the following, if true, strengthens her position?

A) Many Interstate employees complain of slow, outdated computer hardware.
B) Interstate has been slow to upgrade its employees' web browsers with the latest versions.
C) The company's IT department spends a large portion of its time upgrading software.
D) Interstate's business has been weak recently due to an industry slowdown.
E) Most of Interstate's sales are done by means of personal selling.

Answer: B
Explanation: B) Problems with web browsers is a software issue and, therefore, indicates that improvements in software are needed. Choice A describes a hardware issue, which improvements in software would not directly address. Choice C suggests that software improvements have been adequately addressed. Choice D describes an external issue that is irrelevant to the company's software. Choice E does not suggest anything directly related to a software issue.