Every individual in your facility should be trained to:
a. Acknowledge cultural differences.
b. Put aside their personal biases.
c. Be willing to connect to all patients with respect.
d. All of the above
Answer: d
Feedback: For the good of the patient and the community, an administrator must make certain all staff, from the receptionist to the head of surgery, are trained to acknowledge cultural differences, put aside their personal biases, and be willing to connect to all patients with respect.
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