When might a writer want to avoid using the word "you" in a message?
A) When the name of the audience member is known
B) When it is culturally inappropriate
C) When it will sound accusatory
D) When it is against company policy
E) When there is a need to foster respect and good will
C
Explanation: C) Be aware that on some occasions, it's better to avoid using "you," particularly if doing so will sound overly authoritative or accusing.
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Indicate whether the statement is true or false