Which of the following statement would NOT be a helpful statement to make to an angry patient?
a. "I'm sorry there's a problem.".
b. "Let's see how we can solve it.".
c. "Let's find a quiet office where we can discuss this.".
d. "It's not my fault.".
d
Health Professions
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If a patient is upset about a claim denial, the medical office specialist should do all of the following EXCEPT:
explain in simple language why the insurance carrier denied payment. ask the patient to call the insurance carrier to try to get them to reconsider. use respect and care when explaining policy benefits. if the denial was due to a need for additional information, submit the additional documentation immediately and let the patient know it has been done.
Health Professions
Demography is the study of the characteristics of the human population
Indicate whether the statement is true or false
Health Professions