____ is learning that utilizes online technologies such as social networks, virtual worlds (such as Second Life), and systems that blend synchronous and asynchronous delivery with blogs, chat rooms, bookmark sharing, and tools such as 3-D simulations.

Fill in the blank(s) with the appropriate word(s).

Answer: Web 2.0 learning

Business

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Indicate whether the statement is true or false

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In limited-service retail operations, such as specialty stores and first-class department stores, salespeople assist customers in every phase of the shopping process

Indicate whether the statement is true or false

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