The fire department has a role in ____ emergency plan.

Upon questioning your patient about whether he has been feeling any particular stress lately, he asks, "Do you think I'll have to wait very long in the emergency department?" This is most illustrative of:

A) confrontation. B) using avoidance language. C) distancing. D) overuse of professional jargon.

An advantage to asking the patient close-ended questions is a(n):

A) opportunity to get a detailed response from the patient. B) ability to get medical information very quickly. C) chance to get a significant amount of information. D) opportunity for the patient to elaborate about his medical complaint.