Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis
What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?A) tacit knowledge
B) experiential knowledge
C) explicit knowledge
D) common knowledge
C
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When consumers spend a considerable amount of time and effort in regard to making a purchase, they are engaged in _______.
Fill in the blank(s) with the appropriate word(s).
With regard to personal and team identities, all of the following are true EXCEPT:
a. groups and teams provide people with identity. b. feeling good about ourselves is often dependent upon feeling that our groups are adequate or superior to other groups. c. there is a potentially infinite number of group distinctions that people can use to define their identity. d. people with an interdependent outlook focus on the extent to which they are autonomous and unique.