Barnacles are customers who are potentially profitable but not loyal

You have just taken a job with a financial services company. You quickly realize that the sales manager provides direction in every aspect of the job, from what to say on the phone in prospecting to what to write in a thank you note. No deviations from these procedures are permitted. This manager is using the _____________ leadership style.

a. selling b. authoritative c. telling d. supporting e. delegating

Which of the following is a reason why dynamic visual exhibits are utilized in a courtroom?

A) A long presentation is less likely to produce memorable highlights. B) Visual tools bring a change in the pace of the presentation and prevent monotony. C) It is easier to present data in a visual form than in words. D) Information can be communicated more efficiently in visual form.