Rather than classifying some exchanges as intercultural and others as free from cultural influences, it's more accurate to talk about ____________.

All of the following were introduced in the 21st century after Steve Jobs returned to Apple EXCEPT

A) the iPhone. B) the iPod. C) iTunes D) Macintosh computers.

Crisis communication counseling skills are more essential than ever because

A) they strengthen the influence of public relations in the organization. B) public acceptance and support are key to a company's success. C) these skills require considerable professional expertise. D) conflicts are infrequent in the business world. E) Both A and C.