In a mail merge,

is an example of a ________

FIGURE EX 1-1Referring to Figure EX 1-1 above, if you wanted to find an entry for an employee's name which may be misspelled, and you cannot remember if you capitalized the first and last name, you would choose the following search option: ____.

A. Match case B. Match entire cell contents C. both a. and b. D. neither a. nor b.

_______________ is synonymous with traffic shaping.

Fill in the blank(s) with the appropriate word(s).