A portion of the ____ established rules and regulations to safeguard Protected Health Information (PHI).

Which of the following is NOT the responsibility of a medical receptionist?

a. checking in patients b. collecting a specimen c. greeting patients as the arrive d. handling some incoming calls

A common cause of poor listening in any communication but particularly in patient assessment is:

A) paying attention to what the patient is telling you. B) asking the same question in a different way. C) focusing on what you want to say next. D) repeating back what the patient has told you.