In two national surveys—one administered to working professionals and the other to college students taking a communication course—only the working professionals ranked "enhancing your credibility" as one of the topten speaking skills

It is acceptable to say "quote" at beginning of a quotation and "end quote" at the end of it.

a. True b. False

Collecting information about an audience concerning their age range, gender, and ethnicity is part of a

a. situational analysis. b. demographic analysis. c. diversity analysis. d. psychological analysis.