Refer to Table 12.2. Joan is using ________ power

Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?

What will be an ideal response?

________ managers are those who lead manufacturing operations that produce the clothes we wear, the food we eat, and the automobiles we drive

A) Personnel B) Plant C) Sales D) Accounting E) Human Resources