How do services differ from goods? Identify five ways
What will be an ideal response?
Pick from the following: a service is usually intangible; it is often produced and consumed simultaneously; it is often unique; it involves high customer interaction; product definition is inconsistent; it is often knowledge-based; it is frequently dispersed; quality may be hard to evaluate; and reselling is unusual.
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As of 2012, the primary regulator of both the life and property-casualty insurance industry is/are the
A. state insurance commissions. B. NAIC C. Federal Reserve. D. IRIS. E. new federal oversight commission yet to be named.
What are the two main strategies to obtain an overall performance score for an employee?
A. Judgmental and mechanical B. Judgmental and objective C. Subjective and objective D. Mechanical and industrial