Which of the following is a way to "soften the blow" of bad news?
A) Making the bad news vague
B) Positioning bad news ahead of good news
C) Subordinating the bad news
D) Using negative language
E) Placing the blame on the audience
Answer: C
Explanation: C) One of the best ways to soften the blow is by subordinating the bad news. By positioning the good news ahead of the bad news, you are able to soften the bad news by putting it in a larger context.
You might also like to view...
Every consumer must pass through all five stages of the buying process when in a buying situation
Indicate whether the statement is true or false
A city police chief decides to do an annual review of the police department by checking the number of monthly complaints
If the total number of complaints in each of the 12 months were 15, 18, 13, 12, 16, 20, 5, 10, 9, 11, 8, and 3 and the police chief wants a 90% confidence level, are the complaints in control?