Which of the following routine messages is most likely to end up as part of an employee's permanent record?
A) A letter of recommendation
B) A congratulatory message
C) A message of appreciation
D) A message of condolence
E) A message fostering goodwill
Answer: C
Explanation: C) An important leadership quality is the ability to recognize the contributions of employees, colleagues, suppliers, and other associates. Your praise does more than just make the person feel good; it encourages further excellence. A message of appreciation may also become an important part of someone's personnel file, so provide specific information wherever possible.
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Cultural sensitivity is
a. awareness of local and national customs b. being extra-respectful of rank. c. realizing the importance of local customs in effective interpersonal relationships. d. both a & c
An alternate way to increase sales volume is to expand the number of users by having them consume more of the product on each occasion
Indicate whether the statement is true or false