Which of the following best describes the term "retained earnings"?
a. The amount of total profits earned by a business since it began operations.
b. The amount of interest or claim that the owners have on the assets of the business.
c. The future economic resources of a business entity.
d. The cumulative profits earned by the business less any dividends distributed.
d
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Three separate surveys of software project cost overruns found that the average cost overrun for all of the projects in their survey samples (not just unsuccessful projects) were ____ percent.
a. 13-14 b. 23-24 c. 33-34 d. 43-44
A company's ________ includes all the experiences the customer will have on the way to obtaining and using the offering
A) value proposition B) value delivery system C) customer-value analysis D) total customer benefit E) total customer cost