Olga is discussing her work schedule with her supervisor. She is not happy with her assignment and tells her supervisor, "You assign the best training dates to the people in your work group
" Based on Olga's comment, what does your book recommend so she could be more effective at managing this conflict?
a. Check her understanding of the supervisor's message
b. Own her statements by using descriptive language
c. Use self-talk
d. Discuss the pros and cons of the solution.
b
Communication & Mass Media
You might also like to view...
Which component of the HURIER listening model represents your ability to empathize with another person's message without judging?
a. hearing b. understanding c. interpreting d. evaluating e. responding
Communication & Mass Media
Lauren believes people should "tell it like it is" when communicating with others because it saves time and energy. Lauren's guiding principle in verbal communication is __________.
A. directness B. face-saving C. peaceful relations D. indirectness
Communication & Mass Media